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How do I withdraw money from my trading account? You can place a withdrawal request by logging into Hensex Web and click on the Funds tab and select Overview. Enter the amount you want to withdraw in the Withdrawal Amount field and click on proceed. The same process is applicable for mobile as well. You can open Hensex Wave on your mobile browser and enter the withdrawal amount and hit proceed to place a withdrawal request.

How do I calculate my withdrawable balance?

Available balance is the funds that can be used to trade with. Withdrawal balance is the funds that can be withdrawn back to your bank account.

To know how your withdrawable balance is arrived at, it is important to know that,

Funds from stock holdings sold, and intraday equity profits get added to withdrawal balance after 2 days. F&O profits and funds from F&O positions exited will get added to withdrawal balance after 1 day. This is because exchanges in India follow a rolling settlement cycle.

Hence,
For equity

Withdrawal balance = (Available balance) – (today’s and yesterday’sstock holding sell value) – (today’s and yesterdays intraday profits) -(today’s F&O profits).
For commodity
Withdrawal balance = (Available balance) – (today’s profits)

Note: Collateral margin received from pledging stocks to trade F&O will not be considered aspart of the withdrawal balance.

Why is my withdrawal request being rejected?

If you have placed a withdrawal for anamount higher than the balance available in your equity or commodity account,the withdrawal request will be rejected.

You can only place a withdrawal requestfor an amount lesser than or equal to the balance in your trading account.

Note – If you are trading in bothequity and commodity segment, and if you have negative withdraw-able balance ineither of the accounts, your withdrawal request will be rejected. You will haveto clear your dues to make a withdrawal.

How do I withdraw money from my trading account?

You can place a withdrawal request by logging into Hensex Web and click on the Funds tab and select Overview. Enter the amount you want to withdraw in the Withdrawal Amount field and click onproceed.

The same process is applicable formobile as well. You can open Hensex Wave on your mobile browser and enter the withdrawal amount and hit proceed to place a withdrawal request.

Why is fund withdrawal restricted only to my primary bank account?

Withdrawals from your trading accountcan only be made to your primary bank account mapped with us. We have made thispart of our policy as per regulatory requirements. (Income tax department,exchanges & depository)

I placed a withdrawal request 24 hours ago, why haven’t I received my money?

Withdrawal requests placed on Saturday and Sunday (or public holidays) take longer than 24 hours to be processed.

On weekdays, funds are credited within 24 hours after the withdrawal requests
If it is longer than this period and the funds are not yet credited to your Bank Account, you can raise a ticket and our support representative will help you out.

When can I withdraw my funds if I sell my shares or close my positions today?

Funds from stock holdings sold, and intraday profits get added to withdrawal balance after 2 days. F&O profitsand funds from F&O positions exited will get added to withdrawal balance after 1 day. This is because exchanges in India follow a rolling settlement cycle.

What this means is, for example, if yousell your shares on Tuesday, the funds received from the sale can be withdrawnon Thursday evening. (However, the proceeds from the sale can be used immediately to make new trades)

In case of derivatives, since the settlement cycle is Trade day +1, if you close your position on Tuesday you willbe able to withdraw the proceeds (margins, MTM) on Wednesday evening.

Note: Intraday equity profits will be available for withdrawal on Trade day+2, Intraday F&O profits will be available for withdrawal on Trade day+1, Withdrawal request placed on Saturday and Sunday it will be processed on Tuesday.

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